Patient Services Agreement

Patient Services Agreement (draft for counsel review)

1. Services. Puente will (a) help you identify licensed providers in Mexico matching your needs, (b) obtain written quotes, (c) coordinate appointments, records transfer and travel logistics, (d) provide a bilingual liaison by phone, text and in-app chat, and (e) follow up after treatment.

2. Not a provider. Puente does not provide medical or dental care, advice or diagnosis. The provider you choose is independently responsible for your care.

3. Fees. Liaison fee per trip or membership as shown at checkout; refundable in full if no appointment is scheduled within 30 days of payment; non-refundable after your first appointment is confirmed. Treatment is paid to the clinic directly unless stated otherwise.

4. Referral fees. Clinics may pay Puente a referral fee or commission, disclosed on your quote, which does not increase your price.

5. Information. You will provide accurate information and authorize sharing it with your chosen provider.

6. Travel. You are responsible for travel documents and lawful border crossing. Fast Pass and shuttle services are provided when available.

7. Problems. Tell your liaison first; we will help you resolve concerns with the clinic and, if needed, document a complaint to CONAMED.

8. Limitation of liability as stated in the Terms of Service.

9. Term. Until completed or cancelled by either party with written notice.